Hobie16 - 5-7-2012 at 10:05 AM
I recently ordered a Pansh Adam 4.5m, a set of lines, and handles directly from Pansh. I was astonished today when it arrived at my house so quickly.
I opened it up to find my new kite but it was missing the handles and lines which I paid for. The kite itself looks well made and is undamaged. I just
sent Pansh an e-mail and hopefully this gets sorted out. Does anyone know how good Pansh is when it comes to customer service? I also posted on
Panshfans, so hopefully someone from Pansh takes notice.
WELDNGOD - 5-7-2012 at 10:10 AM
They will get you sorted,just be patient. Might be coming in separate pkg.
Hobie16 - 5-7-2012 at 11:11 AM
Alright, I just got a little frustrated. I've been really excited about getting my first kite and I wanted to fly it but I suppose its alright as long
as this is dealt with in a prompt manner.
stetson05 - 5-7-2012 at 11:14 AM
They mistakenly didn't send me the promotional kite I was supposed to get. I let them know and they shipped it without any arguements. They should
take care of it but remember, you didn't buy a PKD, Ozone, HQ, or a Peter Lynn.
Edit I am not bashing pansh. They will make it right and so they should. You get a good kite at a great price so I personally cut them some slack
when they didn't get my order right the first time. It has been the only mistake on my orders they have made
macboy - 5-7-2012 at 06:23 PM
Pansh has always stunned me with the shipping speed and cost at the door (zero).
Hobie16 - 7-7-2012 at 03:27 AM
Pansh has sent me an email, they say that they will check the weight of the package and then ship me my lines and handles soon! I suppose I got
worried over nothing.
stetson05 - 7-7-2012 at 09:06 AM
I am glad they are making it right but it can be frustrating when you want to fly.
revpaul - 7-7-2012 at 11:45 AM
Pansh is scary fast how stuff arrives to door step when others takes week/s months to arrive.
BTW-Hobie 16 is good interesting name...i'm very interested in graduating from landsailing to actual 'water' sailing.
how long have you been at it?
Paul
Hobie16 - 18-7-2012 at 05:28 AM
Revpaul, I've been sailing for almost two years now. I bought a '73 hobie 16 catamaran which needed some work. I had never sailed before and only
bought it because it was cheap. I ended up developing an obsession with wind power which is what led me into power kiting. I sail every chance I get.
I tried making a land yacht from a recumbent tricycle, PVC, and a sail from my second sailboat. It didn't work very well. But now I have my Pansh
flying and I made a buggy. I put up a thread about it in the buggy section. Hopefully it doesn't end up in the ever growing pile of failed projects
like the land yacht.
PHREERIDER - 18-7-2012 at 06:38 AM
H16 ...taught myself to sail on P16 solo. about 4 years and its was a great experience.
Just yesterday looked at a P18 project.
looks like you have a great start!
SAILING! its fundamental!