I just had my bridal rip off my Samurai about 3 weeks ago. I called the distributor,she said send it to pro kitesurf in Texas.Sent it 2nd day,Took
them one day to fix and they sent it back 2nd day.
I had to pay for everything, but it's over and Back up in the Sky in 5 days
Yours sounds more like They would Pay for Everything though I think.
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Samurai 3m
Blade IV 4.9m
Ground Industries Patrol