Power Kite Forum

dont bother

NJLandboarder - 8-10-2010 at 01:50 PM

i guess writing that after a stressful day at school didnt work so well but being harsh doesnt help anyone.. maybe i made mistake sorry...

Houston AirHead - 8-10-2010 at 02:19 PM

wow usually those guys are good people. In these cases its just best to ask for your money back so you can buy some where else, makes things easier most of the time.

bigben91682 - 8-10-2010 at 02:31 PM

Maybe it's just me but I don't feel like this experience warrants a tag of "terrible shopping experience". It's unfortunate the bag didn't fit the board, but they offered to take it back and give you a refund, so what's the big deal?? If they said "tough beans, sale is final" well that would be a terrible shopping experience.....

They offered you an alternative, which was your choice to take it or leave it, and since you didn't like the price it's your prerogative to leave it.

I've ordered tons of products online, and when you're ordering a product you aren't familiar with, once in a while it won't fit your needs, that's the nature of mail order. The seller was willing to take it back and give a refund, and tried to find you an alternative... besides it's $15 bag, not a $1000 kite. They tried to make it right....not sure what the big deal is.....

My 2c

kiteNH - 8-10-2010 at 02:55 PM

I think it was generous for them to even offer the $15 discount on the GI bag. They didn't need to do that. What do you expect them to do? Hardly worth fuming about or taking to the forums to bash on the company.

Txshooter38 - 8-10-2010 at 04:01 PM

I completely agree with big ben. It's a $15.00 bag!!!! I spend more than that on lunch!!! I understand that may be alot of money to you...but in the big picture it is not. I understand some frustration if it was not as advertised, but that does not warrant blasting the company.

NJ, when companies "put things on sale" (especially for that cheap and when every other bag is 75+dollars) it should be a red flag that it is a "cheapy" that may not have lived up to their expectations when they got it either. I agree with you that it does not warrant "false advertising"...but from their perspective it is a cheap landboard bag that they need to get rid of. I understand you are upset but it may have been a good learning experience for you. After all...you will get your money back.

I just had an awesome experience and fantastic customer service with the same company. I (MY FAULT) ordered the wrong size helmet for my wife. When I got it and it did not fit I got immediate response from the staff going out of their way to help me. I received multiple phone calls from staff checking on the status and what I needed to throughout the return process. I give them two thumbs up!!! I will be doing more business with them in the future.

Bladerunner - 8-10-2010 at 04:04 PM

I will say it again.

You get what you pay for in this sport.

Support your local shop. If you don't have a local shop buy from the trusted sellers on here.

I agree that the seller has tried to be fare. I would send it back and if all you have is around $15 buy a handle for your board. A handle costs less and is far more valuable a tool.

Kamikuza - 8-10-2010 at 04:22 PM

I'm just impressed you got an email back ... I was ready to spend a couple hundred bucks with those guys but they never replied to emails so I went elsewhere :lol:

indigo_wolf - 8-10-2010 at 07:08 PM

Oh where to begin.....:mad: :puzzled: :no:

WARNING: This is going to be wicked harsh...

Quote:
Originally posted by NJLandboarder
I found one really cheap on http://www.kiteboarding.com or so i thought. i chose a crazy fly single board bag because in the description it said it was great for mountain boards..... it came today i unfolded it and it was missing the shoulder strap then i got my board out and it wouldn't fit it wouldn't even fit if i took the wheels off i would need to take the trucks off. and maybe the bindings ( i know your probably thought why didnt you just get an MBS or GI bag well they are expensive and this one was on sale for 15$ so it was ideal)


This is the actual description for the Crazyfly Board Bag
2008 Crazyfly Single Board Bag 125 x 42 cm <<---Notice that the length & width of the bag is very clearly marked, even if the depth is not.

Details
Crazy Fly single board bags feature thick padding, shoulder strap, and durable design to keep your kiteboard looking new. No more scratches and dings from tossing your board in the back of your truck. Also works awesome for skateboards and most longboard skateboards because of its small size.

Nowhere does it say mountain board. It says skateboards and most longboards

Quote:
Originally posted by NJLandboarder
when i called them they offered me to ship it back and my friend get his 15$ back they said the only other bags they have there that it would fit in would be a golf bag but they are extremely expensive they offered to get me a GI bag and they would discount it.

They offered to have a bag that they didn't carry drop-shipped to you so that you get what you were after even though it was extra headache for them and a transaction that they would probably clear next to nothing on in terms of profit.

Quote:
Originally posted by NJLandboarder
when they finally got back to me on the price after contacting GI they said the bag is 79.99 and they would take off 15$ off it whish would be 65$. I can get the bag for 59$ at modells.com sportsauthority.com, dakites and a bunch of other sites.


$79.99 is the price for the 2010 GI Board. The bags that you see selling for $59 are 2009 GI Bag Boards. 2009 Bags didn't have wheels, 2010 Bags do. If they offered to shave $15 off that was right off their end.

Quote:
Originally posted by NJLandboarder
I may be 15 but even i know this is not a good way to handle business considering it was their screw up saying that a mountain board would fit and the shoulder strap didnt even come with it. i mean they could take off more than just 15$!


At 15, it would be good to start reading product descriptions accurately as opposed to reading into them what you want.

List Price: $49.95 - Price: $15.00 = $34.95 Price Reduction.... a shoulder strap can be had for a lot less.

Quote:
Originally posted by NJLandboarder
i may sound like one of you old guys when i say this but what has this world comee to people dont even care about taking care of their customers? tragic

What's tragic is that you don't realize how far out of their way Jeff and the folks at Kiteboarding.com went to do right by you and instead of fully resolving the issue with them directly, you feel the need to badmouth them in a public venue that they may or may not frequent. What's really tragic is that if you had picked up the phone, dialed the Toll-Free number and told them what board you had, they probably would have told you right off the bat that the Crazyfly bag was unsuitable.

Quote:
Originally posted by NJLandboarder
when i bought my Mountainboard from dakites this summer something happened to it while it was shipping and one of the axle bolts got lost i emailed Dino about the problem and he emailed me back asking exactly what was missing so he could get the stuff shipped out as soon as possible!He kept emailing me every day until they arived he even offered to take them off another board and ship them out because the ones GI sent took a very long time this way of dealing with business should be a standard.

See the last comment. Dino went above and beyond for you. So did Jeff/Kiteboarding.com. The problem is that in one case it turned out like you wanted and in the latter there probably wasn't much the retailer could do without taking a loss.

I am sorry to be so harsh, but quite frankly your grip on what really happened just isn't there and I don't think you realize how terribly wrong your post was.

For anyone that has done business with Jeff, bought one of his impeccably crafted kites, or had one of their cherished kites lovingly repaired and brought back from the grave... meh... no biggie. Your comments will be taken with a boulder of salt and discounted for what it is.

For someone that is just starting out or without any prior experience with Jeff and his company, your post will carry more weight than it should and reflect poorly on someone that has been in kiting longer than you have been alive and brought a lot of good to kiting across many disciplines.

Sorry.... that's just flat out wrong... in 42 different languages.

In a perfect world, you'd read this, realize "Ooops, my bad" and write Jeff an apology here and via email. I expect there is a shortage on ponies, though.

ATB,
Sam

P.S. @Kam: not really willing to gig someone for vapored email. I know it's not practical for you, but they generally answer the phone on the first couple of rings if email fails. GI is the same way.

nocando - 8-10-2010 at 08:08 PM

Well said Indigo :bigok:

NJLandboarder - 8-10-2010 at 08:46 PM

btw it did say moutainboard they changed it second 15$ isnt that much but now i have to send it back and i bought a handle with the bag third i am not getting the money back my friend is and the bag was a gift

thanson2001ok - 9-10-2010 at 05:24 AM

NJ, you did the right thing editing the post. That was stand up.

A wise mentor told me to always sleep on anything I had written when emotionally charged. I have learned when I do not heed this advice I run a great risk of regretting what I sent.

Unfortunately the popularity of ranting pulls people right into the danger zone.

Now, if I may, shake this off and go fly something!

indigo_wolf - 9-10-2010 at 08:02 AM

If you still need a board bag in a week and 1/2, hit me with a U2U with contact info and what type of board you are currently rockin'

ATB,
Sam

Txshooter38 - 9-10-2010 at 09:12 AM

Good job NJ. As a wise man once told me......Don't e-mail angry. I know its tough being 15 and having cash flow issues, but I would really recommend saving and getting something a little more expensive. It will serve you for years to come. Good Luck.

furbowski - 9-10-2010 at 09:49 AM

:saint:

and you?

Bladerunner - 9-10-2010 at 10:45 AM

Stand up move NJL ! :thumbup:

If we didn't care for you we wouldn't be hard on you !

You are doing a good job at figuring things out. Don't get discouraged. I made many much more expensive and dangerous mistakes. We all want to help others avoid those mistakes.

Keep asking those questions ! Don't hesitate to run a purchase idea through the folks on here BEFORE you buy ! Try and hear what the facts are about those choices and try to avoid reading what you want for an answer into the replies. That is hard when people have so many opinions, I know.

You are well on your way! A visit to WW and a winter on the snow. By next spring YOU will be handing out advice ! :wee:

borntofli - 9-10-2010 at 11:08 AM

kiteboarding.com is my local shop here in corpus... They go out of their way to help....When i take my kites in to get fixed, they do it right away, not putting me at the end of the line....

They are all kiteboarders and all of them are super friendly and helpful.....

NJLandboarder - 11-10-2010 at 09:44 AM

yeah i acted like an a hole i am deeply sorry for what i said and thanks guys and indigo i def will be looking for a bag in a week n a half i think might keep the bag so then my friends doent have to get me another bday gift ill use it for my longboard or somthing n i cant wait til wwbb even though my dadnt hasnt made reservations yet.. =[

indigo_wolf - 11-10-2010 at 10:34 AM

Week and half?!?! It'd be crazy to wait that long :crazy: ;)
Actually my schedule got shifted, so no wait required.

Hit me with a U2U and we should be able to get you sorted in time for Wildwood with a NIB 2009 GI Board Bag.

ATB,
Sam