Originally posted by treblehook
Attention:
According to our experience, it has happened before that the package was
damaged during the shipping process. Often, the package was cut by a knife
when it was checked at customs. Therefore, when you receive the package, we
require that you check the package carefully, and the kite inside, to see if
it was cut or damaged. Please, do so before you sign the delivery
confirmation slip. It is very important!! If you find that the package or
the kite is damaged, you should refuse to sign the delivery confirmation
slip. If you follow our instructions, we will be able to solve the problem
for you immediately.
Yes,
This happened to someone in Canada almost a year ago. The nice folks at Canada Customs SLASHED the package open with a box knife. :flaming: Pansh
was very good. Sent him a new kite and told him he could keep the other.
I now pack my kites for shipping with that in mind. You would think pansh could fix the problem with an international " No cutting " sticker
:puzzled:
I'm sure if you refuse reciept and contact them they will make good. |