You obviously signed up for the sole purpose of venting your frustration..

AWOC has been a productive member here a while and when I had an issue with an order, it was corrected immediately. I've dealt with APO. It never fails, shortly after you do a refund, the rest of your shipment will show up.. Will you be sending back the stuff that did arrive or is Kent supposed to eat that as well?

A agree that other options may have been available but I'm personally thankful that vendors like AWOC will still ship to APO/FPO. Otherwise, my years overseas would have been miserable. Stories like yours are the ones that make vendors reconsider shipping into the great unknown for the benefit of the military service member.

Like I said, I had expensive computer upgrades circling Italian customs for SEVERAL months. They arrived well after I got the refund. When I contacted the vendor, they thanked me for letting them know and told me to keep the extras for all of the grief..This wasn't a cheap order either.

I've read where $900 Telescope Eyepieces arrived in country completely disassembled (read ruined) because customs wanted to make sure nothing was dangerous.. There was no recourse for that one.. NONE. Insurance wouldn't pay for damages caused by customs. Customs doesn't care...period..

You should take this back offline and be thankful that Kent is still willing to try and resolve..

I'm also not a cronie BUT both my 2M and4M Crossfires came from Kent. Thanks Kent!!

I happen to be on the side of the complainant, ( who might just turn down the anguish a bit ... We've heard you loud and clear) 6 months is too long to wait, WOC has stated they are having issues with the postage people, and supposing that is true, their ( now very unhappy ) client has been left standing. Commercial businesses take some risk, it's part of life, if you want to run a successful buisiness, then happy clients are you best advertising, You've now got a very agitated and verbal one.
WOC have placed their (legal right ? )well ahead of their clients interests that's poor advertising.

Despite their perhaps legal right, I think WOC should offer to resolve the issue ASAP as a gesture of good will.

It's fine for other people to know the seller.... And he might be a great bloke, but it seems he's also a shrewd businessman. ( 6 months..... Really )

Quote: Originally posted by Clive

( 6 months..... Really )

When you factor in the APO/FPO portion of the US Postal Service, you get really wierd things happening like Last Year's Chrismas gifts arriving in September.. Birth announcements for an 18month old and on more than one occasion, having to tell the PSC volunteer that this package isn't mine but I'd reallly like to get the one over in the corner that has my name on it..

I don't live over there, but 6 months is not acceptable to anyone. I'd be ticked off too. Pity it got this far.

Fortunately the one purchase I made from WOC was great, communication was good instant reply, package posted arrived in perfect condition. All in all I was very pleased, and I would assume that 99% of his customers would be in the same boat.

But you need good strategies to deal with problems when they do ( inevitably ) arise

That's it for me. Hope it all gets resolved soon.

Quote: Originally posted by mikeskor

After the required 75 days of waiting, I applied for insurance reimbursement from USPS.

Things still don't add up...

6 months? Don't you mean 6 weeks?

You applied to USPS for reimbursement but AWOC's is doing the leg work?

There's a process for getting refunds and your impatience isn't a factor.

Don't buy anything from me either please.

I really don't want to get into semantics but feel some other things need to be brought out regarding this issue.

Both packages were shipped separately, both were fully insured. The first package arrived about 2 1/2 weeks after shipping. We felt that it would be good to wait a little longer to see if the second package would also show up. We assumed that it would arrive within the week, especially after the first package got there in great shape and time. When we were contacted and notified that the package still has not been received about 3 weeks later, we offered to start a trace and file a claim on the package that was not delivered. Mike demanded that HE be the one to do the claim and requested all the information, telling us that he would take care of this on his end. Because it appeared to be an APO issue, we thought he may be able to get further with it than us. We instantly send him all the information including the customs forms, shipping info and tracking information. After appx. two months (going onto almost 5 months now), his claim came back denied and when we inquired as to why with our post office, they informed us that the claim still needs to be issued by the shipper (us). We then immediately filed the claim on our end with USPS and to track where the package was/is at. About 1 week after filing the claim on our end, Mike demanded to have a full refund. As of this time, we still haven't even received information back from USPS saying if the package was or was not delivered or even received the tracking information report back. There still is the possibility that they may find the package somewhere and actually deliver it or return it back to us. If it is indeed lost and we get notification from USPS saying so, we will immediately move to either replace it with another or issue the refund - whatever Mike would like us to do. Unfortunately until we hear back one way or another, we don't know which direction we need to proceed to take care of this. I realize that it has just barely dipped into the 6th month after the order was placed, but it has only been 2 weeks since the claim has been filed on our end. I realize that this doesn't make it any easier or resolve the problem, but it is what it is.

We have stated all along that once we figure out what has happened with the shipment, we would stand good for it one way or another. We are still prepared to do so. In hind sight, I feel that if we would have filed the claim ourselves when the package first came up missing, we probably wouldn't be in this situation.

Once again I want to stress that I fully understand the frustration that has been caused by this. I too am very frustrated with the post office and the situation as a whole. We ship many items via USPS and in the last 12 years of business, have only had 4 shipments that have had issues. We have also shipped many items to APO addresses without any issues at all. This is the first. I will be very relieved once we hear back from the post office and can finally move forward to resolving this issue.

I don't blame you at all Mike for your anger and again, I am very sorry for all of this. It was never our intent to cause these issues. There is nothing I would like more than for you to have your Blokart and be able to use it. I assure you that once we get some kind of confirmation from USPS, we will make this right. I also understand that these are just words to you. If I was in your shoes I would probably feel the same. All I can do is assure you that I mean what I say and will do everything in my power to take care of this as quickly as possible for both of us.

-Kent

you cant get any fairer then that

Thank you, Kent. I contacted a consumer affairs lawyer In the US concerning this issue.
This is what I wrote:

"I bought an item from an online seller in the USA for nearly $2000. The item was sent via parcel post to my Armed Forced Post office. The item never arrived and it has been 6 months. Although the item had USPS insurance, the postal service denied my claim for compensation. Can I claim a refund from the American seller of this item?"

This is what the lawyer wrote back:

"you indeed may demand a refund.
You may also pursue a civil lawsuit.
Local counsel can also pursue on commission.
That way you don't have a downside.
Would you like a lookup directory which you can quickly use to find a local lawyer to handle your case?"

I also MAY pursue a civil lawsuit. Anyone can pursue any civil lawsuit they want, doesn't mean you are right or the case has any merits. A shark lawyer will always tell you to file a lawsuit, that's how they get paid.

After reading all of this as in impartial observer, I'd buy a kite from Wind of change. They appear to be reasonable and doing their best to resolve the situation. The customer appears to be just angry and ready to say anything. Sounds to me like the person to be angry at is the courier, but nobody cares if you post a nasty message about them in a public forum, so the customer is attacking the only person he can.

This thread should be locked. It is nothing but poison. Should be handled in private.

I've reported this thread to PKF to see if they will pull it. You're right, it's toxic.

Hopefully this thread will be locked down soon but I simply want to say I don't think its right for any reader of this thread to attack either the buyer or the seller for expressing their frustrations / side of the story / opinion on how things went down. Sure it could be toned down a bit but no one here is in their shoes. As Kent himself stated, if he were, he'd feel exactly the same. They've both expressed their side of the truth. They've both been screwed by the USPS. They'd both like to see it resolved. They are both unable to move or accelerate an organization like the USPS. Its a sucky situation.

If I lose a $1 I kick myself and try to find it. I don't care who you are... no one here can tell me that they wouldn't be pissed if they were out $2,000 and fighting with a vendor and the USPS/APO instead of out kiting (or blow carting) with your new toy (which undoubtedly you bought with great anticipation and after some deliberation). I'd be on fire after about 2 minutes. This must be draining for both to have worn on for so long and when you feel you have no resolution or end in site... you react. Rightly or wrongly and maybe not the way you would normally. This is not a indication or judgment of who you are but rather where you are. If you are a retailer, I can only imagine this is your nightmare scenario and the reason you wonder why you do what you do.

FWIW, I had a framed kite damaged in shipment once from a very reputable retailer. The USPS guy came to my door with the destroyed and punctured box and said, "I hope it wasn't fragile". It was destroyed. I took pictures and sent it to the store and then drove to the town USPS office, showed them what was done and tried to initiate a claim and they said the seller/shipper has to do that. So off it went to them and I know it took him about 2 months to get his money back. Too bad AWOC wasn't given the chance to address it earlier but that's water under the bridge now and simply one to grow on. If nothing else, perhaps that's the lesson to be learned for all in from this thread.

Just my $0.02 and worth exactly what you paid for it.

I wish you both the best of luck in sorting this out to a mutually agreeable end.

I think Kent's last post made everything make sense...

It has been 6 months ( I was surprised, and felt Kent was in the wrong at this point ) but the fact that Kent seemed to work fast and immediate on his end, after realizing that his action needed to be taken next, and that this entire topic has been created a mere 2 weeks after the claim at USPS has been put in by Kent (on time, as the purchaser initially said he would take control of that situation), it shows that the purchaser is probably acting inappropriately.

Quote: Originally posted by Baluk

it shows that the purchaser is probably acting inappropriately.

Just a wee bit. Joining the PKF with the sole purpose of trashing a vendor is just wrong. BOO

Quote: Originally posted by cheezycheese

This thread should be locked. It is nothing but poison. Should be handled in private.

Agreed!

You may have found your shipment.. It looks like it might have arrived back in February????








Published on Feb 2, 2014

A film made by Michael Skorulski set in Jubail, Saudi Arabia featuring a Blokart with 4-meter sail. More info about how to get a blokart from mikeskor@------------------
Filming was done with a GoPro Hero 2.



Published on Mar 15, 2014

A new spot for Blokarting in Jubail, Saudi Arabia. Wind was 12 to 13 knots. It was the first time one of the wheels lifted up when gybing. A Blokart wheelie. Totally unintentional but Fun!


Published on Mar 15, 2014

One of my favorite blokarting spots in Jubail, Saudi Arabia. Wind was 11 to 13.4 knots. At the end of a great session the blokart gets away from me. I hope you like Gypsy Kings. Filming was done with a GoPro Hero 2.

:o:o:o

Good job riffclown

Is this for real? I'm laughing at the sheer audacity of this guy, but for WOC it ain't no joke. If true then this is well out of order!

mikeskor - Michael Skorulski

Imagine if WOC did the refund thing!!

Don't mess with the PKF !

Holy cow!!!!! Good catch riffclown!!!!

Maybe its his second blokart that was lost?

I am at an utter loss for words at this moment!!!!

If there is a fraud suit or personal lawsuit coming, it wont be from mikeskor.....

some people eh??

Wait A second! Do you wan't to tell me that this guy (the buyer) Made a fake claim after he got the items? And he just got busted on here using something "he never got"?

It would appear so....

Wow I don't wanna jump to conclusions but if that's that case this guy is a piece of (blank) that ruins trust and business relationships for the rest of us.

Let's see if the videos suddenly disappear..


Here's a pic or two just in case...

<--- LOOKS NEW ???

Wow....I was about to bail on this thinking I know AWOC better than this guy does and he's just cheesed to the gills right now. Am I ever glad I read through! How the plot thickens!

If anyone has the ability to copy the videos that may be a good thing or screen shot the landing page with the posters name, etc.

Done did that ! I love Audials tunebite.... I got all 3 on my hard drive in all their shameful glory.

The sad part is that this is not a young guy. He's over 60 years old and has the audacity to pull a stunt like that? That is not a man! He is a crook and a piece of junk. I would tell him what I thought of him if I crossed paths with him. Sorry but this got me unbelievably passed off. I hate what the world has come to.